Marriott International is facing a class-action lawsuit for allegedly allowing Salesforce, a marketing communications vendor, to monitor customer interactions on Marriott's online chat system.
Heiting and the potential class of additional plaintiffs are represented by attorneys Robert Tauler and Wendy Miele, of the firm of Tauler Smith LLP, of Los Angeles.
The complaint alleges that Marriott violated privacy laws by not informing customers that their online conversations were being recorded and used for commercial surveillance purposes.
The lawsuit seeks unspecified statutory damages under California privacy and computer data access laws, plus punitive damages and attorney fees.
This case mirrors a similar lawsuit earlier filed by Heiting and her legal team against Athenahealth, an online healthcare networking vendor.