An AT&T customer who claimed he lost mobile phone and data service for weeks has launched a class action lawsuit against AT&T, claiming they misled consumers about network reliability and service levels.
"Defendant advertised to consumers that its phone and internet services were not only reliable but provided exceptional coverage and speed," says the lawsuit, originally filed in Los Angeles Superior Court, but later transferred to U.S. District Court for the Central District of California. "Defendant misrepresented and falsely advertised and represented to Plaintiff and others similarly situated, in that Defendant failed to provide any services at all for an extended period of time."
The cell phone service of lead plaintiff Jeffrey Klein was out for "weeks at a time," the suit says.
"As a consumer who works from home, Plaintiff needed reliable service to ensure that he could efficiently communicate by telephone," the suit states. "Moreover, Plaintiff was unable to contact family, friends, business establishments, and/or emergency services due to the outage."
When Klein went to an AT&T store to get his service restored, the company allegedly "informed him that every subscriber within Plaintiff’s geographic
area was experiencing the same outage due to a tower being 'upgraded,'” the lawsuit states.
The lawsuit seeks damages and attorney fees.
Klein is represented by attorneys Todd M. Friedman and Adrian R. Bacon, of the Law Offices of Todd M. Friedman, of Woodland Hills.
Klein v. AT&T Inc., U.S. District Court for the Central District of California, 2:23-cv-09979